As a company, our approaches are designed to comply with the following national and international legislations with regards to the privacy of our users and data protection:
- UK Data Protection Act 1988 (DPA)
- EU Data Protection Directive 1995 (DPD)
- EU General Data Protection Regulation 2018 (GDPR)
Our compliance with the above legislation means that this site is already likely to be with the data protection and user privacy legislation defined within most countries as well. If you are outside of the UK and EU and are unsure about whether this site is compliant with your own country of residencesâ€™ specific data protection and user privacy legislation, then please contact us.
Why we collect information
We collect information required from users to solely meet the requirements for us to provide our services to you . We collect personal information from users in a variety of ways for the following reasons:
For contractual, operational security and accounting purposes, we require name, address, telephone number and e-mail addresses.
We collect payment details from you when you pay for services. This information is only passed securely to our payment processor and is never shared with anyone else. We do not hold any card information after a transaction apart from our third parties such as paypal who also have to adhere to this act.
We use a number of 3rd party companies to process data on our behalf. Each of these companies have been assessed to comply with the above legislation.
We do not sell, trade, or rent personal identification information to others.
HMRC requires the keeping of accounting information for a of 6 years for audit purposes. Clients with financial information do not have the right to be removed prior to 6 years from the date of their last transaction as this breaches our HMRC requirements, however clients with information on our systems and no financial transactions have the right to be removed at any time.
If you require a copy of data we hold regarding yourself, this will be subject to a formal request for this and reasonable measures will be taken to verify the identity of the person or organisation making requests. We will not charge for this information, unless the request is excessive or incorrectly requested, particularly if it is repetitive and then under these circumstances we will charge a reasonable fee to cover the time taken to gather the information. Further copies of repeated information may also be subject to an administration charge.
Where requests are unfounded or repetitive we may refuse any response. If this is the case then we will the reason, informing you them of your right to complain to the supervisory authority and to a judicial remedy without undue dela.
Children and compliance with the children's online privacy protection act
Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our Site from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.
Our privacy policies may change here and there to ensure they remain compliant with current legislation and we will not specifically inform customers of the changes. We recommend that this policy is checked periodically for changes.